Privacy Policy

We collect several types of information from and about users of our Services:

Personal Information: When you register for an account, we collect information such as your name, email address, company name, phone number, and billing information.

Usage Data: We automatically collect information about how you access and use our Services, including your IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.

Communication Data: When you contact us for support or communicate with our chatbots, we collect the content of those communications.

Integration Data: When you connect third-party services (such as CRM systems, messaging platforms, or cloud storage) to our Services, we may collect data necessary to provide the integration functionality.

Document Data: For our document processing services, we collect and process documents you upload, including any data contained within those documents.

Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to track activity on our Services and store certain information.

We use the information we collect for various purposes:

Service Provision: To provide, maintain, and improve our Services, including processing documents, running chatbot automations, and managing your account.

Communication: To communicate with you about your account, respond to your inquiries, provide customer support, and send you technical notices and updates.

Personalization: To personalize your experience and provide content, features, and recommendations tailored to your needs.

Analytics: To monitor and analyze usage patterns and trends to improve our Services and develop new features.

Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Business Operations: To process payments, manage subscriptions, and conduct our business operations.

Marketing: With your consent, to send you promotional materials, newsletters, and information about our Services that may interest you.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred.

Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.

With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use industry-standard encryption (TLS/SSL) to protect data in transit and at rest.

Access Controls: We implement strict access controls and authentication mechanisms to limit access to personal information.

Security Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.

Employee Training: Our employees receive training on data protection and security best practices.

Regular Audits: We conduct regular security audits and assessments of our infrastructure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.

Correction: You have the right to request correction of inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.

Data Portability: You have the right to receive your personal information in a structured, commonly used format.

Objection: You have the right to object to certain processing of your personal information.

Restriction: You have the right to request restriction of processing in certain circumstances.

Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

We use cookies and similar tracking technologies to enhance your experience on our Services:

Essential Cookies: Necessary for the operation of our Services, including authentication and security.

Analytics Cookies: Help us understand how users interact with our Services by collecting and reporting information anonymously.

Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

Marketing Cookies: Used to deliver relevant advertisements and track advertising campaign performance.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may impact the functionality of our Services. For more information about the cookies we use, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy.

Notify you of material changes via email or through a prominent notice on our Services.

Provide you with the opportunity to review the updated policy before it becomes effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Data Protection Officer: [email protected]

For users in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.